Money Back Guarantee Policy

At XERAPHIONIS, we stand behind the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Money Back Guarantee to ensure your confidence and satisfaction in shopping with us.

Eligibility

• Products must be returned within 30 days of the original purchase date.
• The item must be in its original packaging, unused, and in the same condition that you received it.
• Proof of purchase from XERAPHIONIS, such as a receipt or order confirmation, is required.

Return Process

1. Contact our Customer Service team by emailing support@xeraphionis.com to initiate a return.
2. Include your order number, product details, and reason for return in your email.
3. Our team will provide you with a Return Authorization Number (RAN) and return instructions.

Refunds

• Once your return is received and inspected, we will send you an email confirmation.
• If approved, your refund will be processed and automatically applied to your original method of payment, typically within 5-10 business days.
• Please note that original shipping charges are non-refundable.

Exceptions & Exclusions

Certain items may not be eligible for returns or exchanges. These include, but are not limited to:

• Final sale items
• Gift cards
• Personalized or custom orders

For any questions regarding our Money Back Guarantee, please reach out to our dedicated support team at support@xeraphionis.com.

We value your shopping experience with XERAPHIONIS and are committed to providing you with quality products and excellent customer service.